FAQ


 What happens if my car gets towed? Contact A&A Towing at (408) 238-7607.

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What if I have a complaint about one of my neighbors? If you have a complaint about one of your neighbors, please discuss the situation in a neighborly spirit with the specific individual. Many times, issues can be resolved through proper communication. Once you’ve done all you can to resolve the situation yourself, please send a letter to the Board. The Board’s intent is to protect all parties involved, and your confidentiality will be preserved to the extent the situation permits.

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What should I do if I experience sewer problems? If you notice your sink, tub, shower or toilet is not draining properly, is bubbling or water overflowing, there may be a possible sewer back-up. Call the property manager immediately at (408) 363-9954. If you reside in a first-story unit, please instruct your upstairs neighbors to not use their sink, tub, shower or toilet. Many times, sewer blockage is as a result of food, grease, paper towels, cooking oils, etc., that clog the pipes.

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What if I want to subscribe to satellite television service? All individually-owned television satellite dishes are not allowed at the Tradewinds. As a result of improper installations in the past, the Board of Directors passed a resolution declaring individually-owned dishes forbidden anywhere within the common areas of the complex. All satellite dishes improperly installed will be removed immediately without further notice, and the owner will be charged for any damage caused to the roof and/or building.

If you have any further questions, please contact the property manager by calling (408) 363-9954.

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How can I subscribe to the Tradewinds’ cable/satellite television service? Having a complex-wide network eliminates the problems surrounding improper/unapproved installation of dishes, improves the esthetics of the complex overall, and enables cable/satellite programming to all residents without having to install costly hardware. Within our network, three satellite dishes are installed on each building, allowing anyone residing within that building to access satellite television programming. Likewise, special equipment has been installed for residents of the building to access cable television programming. To counter the costs of maintenance and the initial installation of the dishes, new satellite hook-ups will be charged a one-time fee of $100, paid to the Association.

In order to connect to the satellite service, contact Gilbert with G-Satellite at (408) 461-6594 to schedule an appointment.

Contact the property manager for more information by calling (408) 363-9954.

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How do I gain access to use the Club House/Laundry Rooms/Tennis Court? All members of the Association are required to complete a registration form. Keys for the Sports Club, laundry rooms and tennis courts will not be issued without a completed form. You may obtain a registration form by contacting one of the Sports Club staff at the Sports Club office.

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Whom do I contact if I have a question regarding the billing/collection of my monthly dues? Contact HOA Accounting at (888) 854-9444.

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What if I want to make any architectural changes to my unit? In order to alter your unit (such as changing windows, doors, flooring), we require owners to submit the proposed idea, along with a picture/schematic of the product you’d like to have installed to the Board for approval. Submissions will then be reviewed, and responses mailed out on a monthly basis.

Please contact the office at (408) 363-9954 for information on architectural applications.

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What should I do if I notice a water leak? If you reside in a first-story unit and water is leaking from your ceiling, please inform your upstairs neighbor. The second-story resident is responsible for any damage to a first-story unit. If the cause of the water leak is from the roof or in between the walls of the unit, please contact management immediately by calling (408) 363-9954.

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When does the garbage get picked up? Garbage is picked up throughout the complex every Thursday. Recycling is picked up every Wednesday.

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How do I contact the Board of Directors? In the event you’d like to contact the Board regarding a general issue or dispute, please send a letter to the Board, in care of Tradewinds Property Manager, Greg Ivarson. For confidential issues or disputes, contact the board at: Board@TradewindsHOA.com.

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How do I contact the property manager? Greg Ivarson, property manager, can be reached via phone at (408) 363-9954. Contact hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

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When are the board meetings? Homeowner Association Board Meetings are held on the last Tuesday of each month, on the second floor of the Sports Club, at 6:30 p.m. The first 20 minutes will be an open period for discussion between homeowners and the Board.

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How do I get involved in committee work? Homeowners are encouraged to participate in the Tradewinds community. There are a number of ways to help, and we are constantly looking for individuals with various talents. Please feel free to contact the office at anytime to learn ways to participate in committee work! Our number is (408) 363-9954.

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How often does the Association spray for pest control? Pest control sprays are done on a quarterly basis. In the event that you experience issues with pests, contact the property manager for more information by calling (408) 363-9954.

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What do I need to do when a utility company is scheduled on-site? To schedule an appointment with Comcast cable, you must call Comcast at (800) 934-6489. To schedule an appointment with all other utility companies (i.e., PG&E, AT&T), contact the utility company directly as they have their own locked service boxes. Note: Sports Club staff do not have keys to locked service boxes. If you need a utility door opened, arrangements can be made by calling property manager, at (408) 363-9954.

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